FAQ
About Company
What Is The Vapor Castle?
The Vapor Castle is a distribution company and wholesale of vape products that have been established since 2014. We distribute products from various well -known international brands such as DOTMOD, LVE, VGOD, and 909MODIFY.
How To Order
How to buy products on this website?
To buy items, follow the following steps:
- Select the desired product.
- Click the "Buy Now" button or "Add to the Basket".
- After completing selecting, opening the basket and clicking "Checkout".
- Data Fill in Delivery and select the payment method.
- Complete the payment according to instructions.
Does the price include shipping cost?
Not yet. Shipping costs will be calculated automatically when checkout after you fill in your shipping address data.
Does The Vapor Castle serve delivery throughout Indonesia?
Of course. We have a distribution system that reaches all regions of Indonesia, with safe and timely delivery.
Payment Method
What payment method is available?
We receive various payment methods, such as:
- Bank Transfer (VA)
- Credit/Debit Card (Visa, Mastercard)
- E-Wallet (OVO, Gopay, Dana, Shopeepay)
When will my order be sent?
Orders will be processed within 1x24 hours after the payment is confirmed. Delivery depends on the selected expedition services.
Product Return
Can the product be returned or exchanged?
You can, with the condition:
- The product has not been used
- Include unboxing videos as proof
- Include the name and order number for our data collection.
- Send to our CS team via Live Chat on Webstite (Integrated to WA)
I experienced some problem during checkout/payment
Please contact our CS Team via:
- Live Chat on the website (Integrated to WA)
How do you become a partner/retailer of The Vapor Castle?
Wholesale purchases
Please contact us via the CONTACT US or send an email to thevaporcastle@gmail.com. Our team will contact you for the verification process and further cooperation information.
What products are available for wholesale?
We provide various types of products ranging from devices, mods, pod systems, accessories, to liquid from large brands. For the latest product list, please contact us via CONTACT US page.
Is there a minimum order for wholesale purchases?
Yes, there is a certain minimum order depending on the type of product and the purchase category. Please contact us via CONTACT US page.